FAQs

 

What types of products do you offer?

We offer a curated selection of innovative and stylish products designed to enhance everyday living. Our range includes multifunctional items such as the Bluetooth Sleep Headband, which provides comfortable audio experiences, and the Alloy Storage Base, which offers organized charging solutions.

How can I place an order?

To place an order, simply browse our product selection, add your desired items to the cart, and proceed to checkout. You will be prompted to enter your shipping information and payment details to complete your purchase.

What is your return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. For more details, please refer to our return policy.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 1-3 business days, and delivery times can range from 3-10 business days depending on the destination.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.

How will I know if my return is approved?

Once we receive and inspect your return, we will notify you regarding the approval status. If approved, you will be refunded to your original payment method within 10 business days. Please note that processing times may vary by your bank or credit card company.